Fantastic Services

I booked Fantastic Services for an after-construction clean on 24th July, paying £630 based on their recommendation after I provided the full floor plan and explained everything was brand new.

They sent 3 people for 8 hours, but the result was completely unacceptable. They did not clean the kitchen units, ignored the worktops, and only mopped the floor. All they did was remove the protective covers from the new kitchen and flooring—nothing more.

The kitchen was still filthy. I had to spend three evenings cleaning it myself. The windows were left a mess, the utility room was dusty, and even the bathroom floors and walls were still covered in dust—just run a finger across and it's obvious no proper cleaning was done.

To make it worse, their staff took a 25-minute break playing on their phones. When questioned, they tried to claim it was just 5 minutes—completely unprofessional.

I raised a formal complaint on 25th July, but by 31st July all I received was an insulting £10 discount on a future service—despite paying £630 for a job that was clearly not done.

The only decent experience I had with Fantastic Services was their end-of-tenancy clean at my previous property. This after-build clean was the worst service I've ever received, and I strongly advise others to stay away.

Move size: 4+ Bedroom Home Service cost: £2200

I cannot begin to express how horrible this company is. Not only is their customer service extremely rude, THE SERVICES I HAVE PAID FOR HAVE NEVER BEEN PROVIDED!!!!!!! I was waiting patiently and speaking to customer service and they claim that somebody attempted to come to my house to provide a service and gave me a call but they never did!!! They never even showed up!! They did this multiple times until I caught onto the pattern and realized that they are A HUGE SCAM FOR YOUR MONEY. They have a pattern of blaming it on you saying there is no parking (when there is), or that the handyman got lost on the way (he never did) and charging you extremely high fees in penalties for not doing their job!!!!. Do not use this company no matter what.

Move size: 2 Bedroom Home Service cost: £100

DAMAGED REMOVALS! Our LED television was scratched during removals, and when I complained they accused me of the TV being scratched previous to the removals (aka making a fraudulent complaint). When I pushed back they offered a partial compensation but still asked me to shoulder the blame, which I wasn't happy about. When I let them know this wasn't satisfactory they continued to blame my packing skills. I told them to give me the partial compensation but that I would leave a truthful review, to which they RETRACTED the compensation out of spite. Crooks who break your belongings.

Move size: 1 Bedroom Flat Service cost: £550

I moved from a 3 bed duplex apartment up five flights of stairs with no lift. Fantastic's waste disposals team got rid of 2 double beds, a large storage unit, 2 wardrobes, other small furniture items. They were efficient and quick. No damage to the property.

I then used the Fantastic removal service. The guys were very professional, despite the stairs and placed all my furniture where asked at the new property.

The next day, the fantastic cleaners came in to do an end-of-tenancy clean. They cleaned everything asked for, including full kitchen clean - oven clean, fridge and freezer, all surfaces. Window sills and window frames etc. Everything you would expect with a full house clean. I was happy with the standard of cleanliness reached.

Move size: 3 Bedroom Home Service cost: £500